Category: User journey
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If you’re using HubSpot, you also need Usermaven
Anyone who’s used HubSpot, already know how good it feels to have everything in one place: your leads, deals, and campaigns, all tidy and trackable. But after a few months of running campaigns, a pattern appears. You notice the reports look great, yet something feels missing. HubSpot tells you what happened: 300 new leads this…
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Turning digital footprint into customer insights with clickstream data
Every click is a decision. Some are tiny and unconscious. Others are bold and deliberate. Together, they form a trail that says more about your customers than any survey ever could. Clickstream data is that trail. It’s the difference between guessing what people want and actually seeing how they behave. And tucked inside those digital…
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Make every interaction count with omnichannel analytics
Picture this: A customer finds your product on Instagram, clicks through to your website, browses a few items, and finally, completes their purchase through an email link. Now, what if we told you there’s a way to track and understand exactly how those interactions connect, without any gaps? It’s not magic. It’s omnichannel analytics. Without…
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Cross-channel marketing: How to win customers everywhere
Your customers don’t stay in one place anymore. They might see your ad on Instagram in the morning, open an email at lunch, Google your brand in the evening, and drop by your store on the weekend. The tricky part? Making sure your brand feels consistent across all those touchpoints. That’s exactly what cross-channel marketing…
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Understanding lifecycle marketing: A strategic approach to customer engagement
Imagine this: you’ve just launched your latest product and the first sales come through. Everything seems to be on track until, out of nowhere, the momentum slows down. The excitement fades, and you’re left wondering what went wrong. Your analytics tell part of the story: where customers showed interest, where they drifted away, and which…
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Revenue analytics for SaaS: Metrics, tools & how to use them to drive growth
Understanding how your business generates revenue isn’t just a reporting task; it’s a strategic advantage. Revenue analytics goes beyond basic financial tracking by connecting product usage, customer behavior, and marketing performance directly to your income streams. For SaaS companies, it offers a clear view of what drives recurring revenue, where churn risks exist, and how…
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How to build a marketing attribution dashboard (without the usual headaches)
Building a marketing attribution dashboard sounds straightforward – until you actually try to do it. You start with the best intentions: track your campaigns, measure conversions, and finally understand what’s driving revenue. But then come the headaches, disconnected data, limited attribution models, developer dependencies, privacy concerns, and dashboards that are either too basic or overwhelmingly…
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Sales lead tracking: How to track and convert every lead effectively
Tracking sales leads is no longer optional; it’s the backbone of an efficient, conversion-driven sales process. Without a system in place, even the most promising leads can slip through the cracks, costing your team time, money, and missed revenue. This guide will walk you through everything you need to know about sales lead tracking, from…
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What is the path to purchase, and how can you track it?
Not every customer is ready to buy the moment they discover your brand. Most go through a series of steps, researching options, comparing alternatives, and evaluating their offer, before making a decision. This journey is known as the path to purchase. Understanding this path helps you identify what influences buying behavior, where potential customers drop…
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Mapping and optimizing B2B customer journey touchpoints
Every interaction between a business and its potential customers creates an impression that can make or break a relationship. These interactions, known as B2B customer journey touchpoints, form the backbone of successful business relationships throughout lengthy sales cycles. Unlike B2C purchases where decisions might happen quickly based on emotion, B2B purchasing involves meticulous research, multiple…