Tag: customer journey
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Integrating physical service data with SaaS analytics for a complete 360° customer view
Commerce continues to thrive in physical spaces such as stores, clinics, bank branches, and hotel lobbies. Each of these environments produces a wealth of signals: check-ins, queue times, purchases, and staff interactions. When captured, connected to the cloud, and enriched with modern analytics, these scattered data points transform into a clear and unified customer view.…
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What is the path to purchase, and how can you track it?
Not every customer is ready to buy the moment they discover your brand. Most go through a series of steps, researching options, comparing alternatives, and evaluating their offer, before making a decision. This journey is known as the path to purchase. Understanding this path helps you identify what influences buying behavior, where potential customers drop…